Returns/Exchanges/Refunds:
Exchanges can get complicated and can be time consuming. So, instead we will help you process a return for a refund. That way you can re-order a planner right away and not wait for delivery and processing times. See our Return policy and instructions below.
To process a return print out the Return Form Here. Include this form with your return.
Physical Product Refund/Return info:
- Refunds are only given for products that are still in a new and unused condition.
- Refunds will only be issued if products are returned within 30 days of purchase date.
- Refunds are issued to the credit card used for the original purchase only.
- Original shipping costs are non-refundable and return shipping is not provided.
- Free shipping specials are subject to minimum order amounts, hence a refund will be issued less the actual shipping cost.
- No refunds/returns on BOGO offers or “free” items unless all items in the order are returned.
- Please insure return packages for the full value of your items.
- Returns may take 7 – 10 days to process.
- If you send a package for return please keep the tracking number for delivery verification. Return packages that are lost or damaged in transit are non-refundable.
Restocking Fee:
For orders with shipping charged on the order:
- A $5.00 restocking fee is applied on a return.
For returns on orders with free shipping or upgraded shipping:
- Full order return: A restocking fee is applied equal to the original “actual” cost of shipping on the order and an additional $5.00 restocking fee.
- Partial order return: If part of an order is returned that then makes that order ineligible for the free shipping promotion then the original “actual” shipping cost of the order and an additional $5.00 restocking fee is applied.
Therestocking fee will be waived if you have already re-purchased a replacement in an exchange situation. (ie: you returned a planner because you wanted a different size or color)
Digital/Downloadable Product Refund info:
- Because digital downloads are delivered instantly and cannot be returned, we do not offer refunds or exchanges.
To process a return print out the Return Form Here. Include this form with your return.