Customer Support

Frequently Asked Questions

Have a question? Need Assistance?

Search our Help widget in the bottom right corner for answers to our most commonly asked questions.

We accept Visa, Mastercard, Amex, Discover and Paypal
Your data is encrypted with ssl technology and we never see your credit card number. It is all processed via our merchant without your information being exposed.

View your order details by entering in the information below. Or, if you created an account, LOGIN HERE for full access to your order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

All in stock orders are typically processed for shipment within 1-2 business days. Below are “estimated” transit times for your purchase based on the service available. Available service option will vary depending on price, size or weight of your order.

Domestic Shipments:

US transit time estimates (Business Days):

  • USPS Priority (2-4 Days)
  • USPS Standard – First Class/Ground (3-8 Days)
  • UPS Ground 1-5 Days .

International Shipments (Outside the US):

We no longer offer international shipping.

To purchase Commit30 products we recommend using a US consolidation service. Here are a few options to choose from.

Exchanges can get complicated and can be time consuming. So, instead we will help you process a return for a refund. That way you can re-order a planner right away and not wait for delivery and processing times. See our Return policy and instructions below.

Physical Product Refund/Return info:

  • Refunds are only given for products that are still in a new and unused condition.
  • Refunds will only be issued if products are returned within 30 days of purchase date.
  • Refunds are issued to the credit card used for the original purchase only.
  • Original shipping costs are non-refundable and return shipping is not provided by Commit30, LLC.
  • Free shipping specials are subject to minimum order amounts, hence a refund will be issued less the actual shipping cost.
  • No refunds/returns on BOGO offers or free items with minimum $ amount.
  • Please insure return packages for the full value of your items.
  • Returns may take 7 – 10 days to process.
  • If you send a package for return please keep the tracking number for delivery verification.

Digital/Downloadable Product Refund info:

  • Because digital downloads are delivered instantly and cannot be returned, we do not offer refunds or exchanges. If you change your mind about your purchase and our system shows you HAVE NOT downloaded the product, we will be happy issue you a refund upon your request.

To process a return print out the Return Form Here. Include this form with your return.

Contact Support:

All customer support handled through the Help Widget in the bottom right corner of this site or via email: HERE.

We try hard to respond to any questions or customer service issues within 1 business day.

Commit30 – Goals.Wellness. Lifestyle Design
10 Town Plaza #212
Durango, CO 81301

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